All keepsakes are custom & made to order.
Once you place your order, your chains &/or findings for your custom keepsake are immediately purchased by our shop to create your piece. This being said, a full refund will not be granted on your order. Returns will not be accepted due to the personal nature of the keepsakes we craft.

We strive to provide our clients with the best quality & customer service.
If you are unsatisfied or experience an issue with your keepsake please contact us immediately & we will make it our goal to find a solution.